tez88 Frequently
Asked Questions

tez88 requires a government-issued photo ID to complete KYC (Know Your Customer) verification. Accepted documents include a Bangladesh National Identity Card (NID), a valid passport, or a birth registration certificate. You may also be asked to provide proof of address such as a utility bill or bank statement dated within the last three months. KYC completion is required before your first withdrawal is processed.

The minimum age to register and play on tez88 is 21 years old. This applies to all games and betting markets available on the platform, including cricket betting, live casino, slots, and fishing games. tez88 enforces strict age verification and will immediately close any account found to belong to a person under 21, returning any deposited funds to the original payment method.

You can reset your tez88 password through the login page by selecting the forgot password option and entering your registered email address or mobile number. A reset link or OTP code will be sent to you within a few minutes. If you do not receive it, check your spam folder or contact the tez88 support team via 24/7 live chat for immediate assistance.

No — tez88 strictly permits one account per player. Duplicate accounts are a violation of the Terms and Conditions and will result in the closure of all associated accounts and the forfeiture of any pending bonus balances. If you have accidentally created a second account, contact the tez88 support team immediately to resolve the situation without penalty.

Nagad deposits on tez88 are typically credited within seconds to a few minutes of the transaction being confirmed by Nagad. The process is the same as bKash — select Nagad in the deposit section, use the reference code provided, and complete payment through the Nagad app. If your deposit has not appeared after 10 minutes, contact tez88 live chat with your transaction ID for immediate investigation.

The minimum deposit amount on tez88 is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfer deposits through Dutch-Bangla Bank, BRAC Bank, City Bank, or other partner banks, the minimum may be higher — check the deposit page in your account for the current limits applicable to each method. There is no maximum deposit cap for most payment methods.

The minimum withdrawal amount on tez88 is ৳500 for mobile wallet withdrawals via bKash, Nagad, Rocket, and Upay. Bank transfer withdrawals may have a higher minimum threshold. Your account must have completed KYC verification before any withdrawal is processed. Withdrawals requested before KYC is complete will be held in a pending state until verification is finalised.

tez88 processes withdrawal requests typically within 1 to 4 hours for mobile wallet methods such as bKash and Nagad, though most are completed considerably faster. Bank transfer withdrawals may take 1 to 3 business days depending on the receiving bank. Withdrawal processing times can occasionally be longer during peak periods such as major cricket tournaments or national holidays. You can track your withdrawal status in the account dashboard.

tez88 does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges. tez88 recommends checking your mobile wallet's current fee structure before initiating a transaction. Any fees applied by the payment provider are outside of tez88's control and are not reimbursable.

Yes, tez88 offers live in-play betting on cricket matches including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. In-play markets update in real time as the match progresses, with odds adjusting ball by ball. You can place bets on next over runs, wicket in current over, current partnership total, and other dynamic markets during the match. A stable internet connection is recommended for the best in-play betting experience.

tez88 offers an extensive library of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The collection spans classic three-reel fruit machines, modern five-reel video slots with bonus rounds, and high-volatility jackpot slots. Popular titles on the platform include Gates of Olympus, Sweet Bonanza, and Buffalo King. All slots on tez88 use certified random number generators to ensure fair outcomes on every spin.

Yes, tez88 is fully optimised for mobile play on both Android and iOS devices. The platform runs directly in your mobile browser — no app download is required. All games including cricket betting, live casino tables, slots, and the Bombing Fishing game are playable on mobile with the same functionality as the desktop version. For the best experience, use an up-to-date browser such as Chrome or Safari on a stable mobile data or Wi-Fi connection.

tez88's live casino section is powered by Evolution Gaming and Ezugi and features real human dealers streaming in real time. Available games include multiple variants of Baccarat, Roulette, Blackjack, Dragon Tiger, Andar Bahar, Teen Patti, and Live Sic Bo. These games are particularly popular with Bangladeshi players who prefer the authentic casino atmosphere. Tables are available around the clock with varying stake levels to suit both casual players and high-stakes bettors.

Wagering requirements on tez88 bonuses specify how many times you must wager the bonus amount before you can withdraw winnings derived from it. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place a total of ৳20,000 in bets before the bonus converts to withdrawable cash. Different games contribute at different rates — slots typically contribute 100%, while table games and live casino may contribute a lower percentage. Full wagering terms are listed in the Current Offers section.

Yes, tez88 bonuses carry an expiry period within which you must meet the wagering requirements. The specific expiry window varies by promotion — typically between 7 and 30 days from the date the bonus is credited. If the wagering requirement is not completed within the validity period, the bonus and any associated winnings will be removed from your account automatically. Always check the individual terms of each offer on the Current Offers page.

Yes, tez88 periodically runs free spins promotions on selected slot titles, typically tied to new game launches or seasonal events such as Eid, Pohela Boishakh, or major cricket tournaments. Free spins are credited to your account and must be used within the validity window stated in the promotion. Any winnings from free spins are added as bonus funds and subject to the standard wagering requirement before they can be withdrawn as real money.

tez88 rewards its most active players through an ongoing loyalty programme. As you wager on cricket betting, casino games, and slots, you accumulate points that unlock higher loyalty tiers with progressively better benefits — including faster withdrawals, personalised reload bonuses, dedicated account management, and exclusive invitations to high-stakes tournaments. Visit the Current Offers page or contact live chat to find out your current tier status and what rewards are available to you.

tez88 operates as an online gaming platform accessible to adult players in Bangladesh. The platform uses secure payment infrastructure through locally recognised services such as bKash, Nagad, Rocket, and Upay to facilitate transactions for Bangladeshi players. tez88 does not make specific claims regarding licensing from Bangladeshi government bodies. Players are encouraged to review applicable local regulations and to play responsibly within their own personal legal and financial context.

You can set a daily, weekly, or monthly deposit limit on your tez88 account by contacting the support team via 24/7 live chat or by emailing [email protected]. Once a deposit limit is activated, it cannot be increased for a defined cooling-off period, helping you stay within your intended budget. Limits can be reduced immediately. This is one of several responsible gaming tools tez88 provides to help players manage their spending.

To request self-exclusion from tez88, contact the support team via live chat and ask to activate a self-exclusion on your account. Self-exclusion is available for periods of 6 months, 1 year, 2 years, 5 years, or permanently. Once activated, your account will be fully suspended for the duration, all marketing communications will stop, and any active bonuses will be voided. Self-exclusion cannot be reversed during its active period — it is an irreversible commitment for the chosen duration.

tez88 customer support is available 24 hours a day, 7 days a week, 365 days a year including Bangladeshi public holidays. The fastest way to get help is through the live chat feature on the tez88 platform, where typical response time is under 2 minutes. You can also contact the team by email at [email protected] for less urgent queries. Support is provided in English and covers account issues, payment queries, game rules, bonus terms, and responsible gaming requests.