tez88 Privacy
Policy

1 Introduction

This Privacy Policy ("Policy") describes how tez88 ("we", "us", "our") collects, uses, stores, and protects personal information provided by or obtained from users ("you", "your") of the tez88 platform, accessible at https://tez88.io. This Policy applies to all services offered through the platform, including sports betting, live casino, slot games, and all account management functions.

By registering an account on tez88 or by continuing to use the platform after the effective date of this Policy, you acknowledge that you have read and understood how your personal data is handled as described herein. If you do not agree with the terms of this Policy, you should discontinue use of the platform and contact support to close your account.

This Policy should be read together with our Terms & Conditions, which govern your overall relationship with tez88. Both documents are available at all times on this website.

2 Data We Collect

tez88 collects personal data from you through a number of channels, including directly from you at registration and during account use, automatically through your interactions with the platform, and from third-party service providers where necessary to operate our services. The categories of personal data we collect include:

2.1 Registration and Account Data

When you create a tez88 account, we collect the information you submit during the registration process, including:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur)
• Email address and mobile phone number
• Username and encrypted password

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer process, we may request and store copies of identity documents including your National ID card, passport, driving licence, and proof of address. We also collect information about the payment methods registered to your account, such as bKash wallet numbers, Nagad account references, Rocket mobile account numbers, Upay account details, and bank account identifiers for Dutch-Bangla Bank, City Bank, or BRAC Bank where applicable.

2.3 Transaction and Financial Data

We record details of all deposits, withdrawals, bet placements, game sessions, and bonus transactions associated with your account. This includes amounts in Bangladeshi Taka, timestamps, payment method references, and transaction identifiers. This data is retained for financial record-keeping and fraud prevention purposes.

2.4 Technical and Usage Data

When you access tez88, our systems automatically collect certain technical information, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on pages, and navigation paths within the platform
• Session duration and login timestamps
• Referring URLs (the address of the page that directed you to tez88)

2.5 Communications Data

If you contact tez88 customer support via live chat or email, we retain records of those communications, including the content of messages, timestamps, and resolution outcomes. This data is used for quality assurance, dispute resolution, and to improve our support service.

3 How We Use Your Data

tez88 uses the personal data we collect for the following specific purposes:

• Account administration: Creating and managing your player account, processing login requests, and enabling access to all platform features.
• Identity and age verification: Confirming that you meet the minimum age requirement of 21 years and that your identity matches the information provided at registration.
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank channels. Processing and recording all financial transactions in Bangladeshi Taka.
• Platform personalisation: Displaying account-relevant information, game recommendations, and promotional offers that are appropriate to your account history and preferences.
• Fraud prevention and security: Monitoring account activity for suspicious patterns, detecting potential breaches, identifying multi-accounting, and protecting the integrity of the platform.
• Responsible gaming compliance: Monitoring usage patterns to identify signs of problem gambling behaviour, applying self-exclusion settings, and administering deposit limits and cooling-off periods where requested.
• Legal and regulatory compliance: Maintaining records as required by applicable law, responding to lawful requests from authorities, and fulfilling our obligations under financial crime prevention frameworks.
• Customer support: Responding to enquiries, resolving disputes, processing account closure requests, and improving the quality of our support service.
• Platform analytics: Analysing aggregated, anonymised usage data to improve the performance, stability, and user experience of the tez88 platform.

4 Legal Basis for Processing

tez88 processes your personal data on the following legal grounds:

• Contractual necessity: Processing that is required to provide the services described in our Terms & Conditions — including account management, payment processing, and game access — is carried out on the basis that it is necessary to fulfil the contract between you and tez88.
• Legal obligation: Certain processing activities — particularly identity verification, transaction record-keeping, and financial crime reporting — are carried out because tez88 is legally required to do so.
• Legitimate interests: Processing carried out for fraud detection, platform security, responsible gaming monitoring, and service improvement is based on tez88's legitimate interest in operating a safe and trustworthy platform, provided that such interests are not overridden by your fundamental rights.
• Consent: Where tez88 relies on your consent as the basis for processing — such as for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing already carried out.

5 Sharing Your Data

tez88 does not sell, rent, or trade your personal data to any third party. We may share your information in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers to assist in the delivery of our platform, including payment processing partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), identity verification services, and technology infrastructure providers. These providers are granted access to your data only to the extent necessary to perform their specific functions and are contractually prohibited from using your data for any other purpose.

5.2 Game Software Providers

Game content on tez88 is supplied by licensed software studios including Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, and Ezugi. These providers may receive limited technical data (such as session identifiers and game outcome logs) as part of normal game operation. They do not receive your full personal profile or financial data.

5.3 Legal and Regulatory Disclosure

tez88 may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law, or where disclosure is necessary to protect the rights, property, or safety of tez88, our users, or the general public. We will notify affected users of such disclosures where we are legally permitted to do so.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of tez88's business, personal data held by tez88 may be transferred to the acquiring entity as part of that transaction. Affected users will be notified of any such transfer and the privacy terms that will apply going forward.

6 Cookies & Tracking Technologies

tez88 uses cookies and similar tracking technologies to enable core platform functionality, improve performance, and understand how users interact with our website. The types of cookies we use include:

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. Essential cookies cannot be disabled without impacting your ability to use the platform.
• Functional cookies: Store your preferences such as language settings, display preferences, and responsible gaming tool configurations so that these settings persist across sessions.
• Analytics cookies: Collect anonymised data about how users navigate the tez88 platform — such as which pages are visited most frequently and where users typically exit — to help us identify areas for improvement. This data does not identify individual users.
• Performance cookies: Monitor platform load times, error rates, and server response data to ensure the stability and responsiveness of the tez88 service.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the tez88 platform, particularly essential and functional cookies.

7 Data Security

tez88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and tez88 servers
• Encryption of sensitive stored data, including password hashes and financial identifiers
• Role-based access controls ensuring that tez88 staff can only access data relevant to their specific job function
• Regular security assessments and vulnerability reviews of the platform infrastructure
• Intrusion detection systems and real-time monitoring for unusual account activity
• Secure data centres with physical access controls and redundant storage

While tez88 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying tez88 immediately if you suspect any unauthorised access to your account.

8 Data Retention

tez88 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Specific retention periods that apply to different categories of data are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for aggregated statistical and analytical purposes, as it no longer constitutes personal data.

9 Your Rights

As a tez88 account holder, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat or at [email protected] (plain text — not a clickable link). We will respond to all verified requests within a reasonable timeframe.

• Right of access: You may request a copy of the personal data tez88 holds about you, along with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: Subject to applicable legal retention obligations, you may request the deletion of your personal data. Note that certain data — particularly transaction records and KYC documents — may need to be retained for defined periods regardless of an erasure request.
• Right to restrict processing: You may request that tez88 restrict the processing of your data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that your data be provided to you in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent — such as for marketing communications — you may withdraw that consent at any time without penalty. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

10 Children's Privacy

The tez88 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by a person under this age threshold, we will immediately close the account, delete all associated personal data, and return any deposited funds to the payment method used.

If you believe that a minor has registered an account on tez88, please contact our support team immediately at [email protected] (plain text — not a clickable link) so that we can investigate and take appropriate action without delay. Parents and guardians are encouraged to use appropriate parental controls on devices that may be accessed by minors.

11 Third-Party Links

The tez88 platform may contain references to third-party game providers, payment services, or informational resources. Where links to external websites are present, tez88 is not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party service you choose to use. This Privacy Policy applies solely to data collected and processed by tez88 through the https://tez88.io platform.

12 Changes to This Policy

tez88 reserves the right to update this Privacy Policy at any time. When changes are made, the revised Policy will be published on this page with an updated effective date. Where changes are material — such as changes to the categories of data we collect or the purposes for which we use it — we will provide advance notice to registered users via email or an on-platform notification.

Your continued use of the tez88 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should discontinue use of the platform and request account closure through our support team.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data tez88 holds about you, please get in touch through one of the following channels:

• Live Chat: Available 24/7 directly within the tez88 platform — typical response time under 2 minutes
• Email: [email protected] (plain text — not a clickable link)

Our support team is available around the clock, including on Bangladeshi public holidays. Formal data subject requests will be acknowledged within 24 hours and actioned within a maximum of 30 calendar days from the date of receipt of a verified request. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days and will notify you accordingly.