Responsible Gaming
at tez88
tez88 is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to stay in control of your play at all times.
Gaming Should Always
Be Enjoyable
At tez88, we firmly believe that gambling is a form of entertainment — not a solution to financial difficulties, and not a source of stress. While the vast majority of our players enjoy betting on cricket, exploring our live casino tables, and spinning our slot reels in a healthy, recreational way, we recognise that for some individuals, gambling can become problematic.
That is why tez88 has built a comprehensive responsible gaming framework that puts player welfare at the centre of everything we do. From account-level deposit limits and session time controls to full self-exclusion options and direct access to professional support, our tools are designed to make it easy for any player to step back, reassess, and regain control.
Responsible gaming is not just a policy requirement for tez88 — it is a genuine operational priority. Our support team is available around the clock, every day of the year, including Bangladeshi public holidays such as Eid, Pohela Boishakh, Independence Day, and Victory Day, to assist any player who needs guidance or wants to activate protective measures on their account.
Take Control of Your Gaming
tez88 provides a full suite of account-level tools that you can activate instantly through our support team. These measures are free, immediate, and designed to put you firmly in control of your own play.
Deposit Limits
Set a maximum amount you are permitted to deposit into your tez88 account on a daily, weekly, or monthly basis. Once a limit is active, it cannot be increased for a defined cooling-off period, preventing impulsive top-ups during a losing streak. Limits can be lowered immediately and take effect straight away. Contact support via live chat to set or adjust your deposit limit at any time.
Session Time Limits
Define how long you are allowed to remain active on the tez88 platform in a single session. When your time limit is reached, you will receive an on-screen notification and your session will be ended automatically. This tool helps prevent the kind of prolonged, unplanned play that can occur when players lose track of time, especially during extended live casino or cricket betting sessions.
Time-Out (Cooling-Off)
Request a temporary break from the tez88 platform for a defined period — available in durations of 24 hours, 48 hours, 7 days, or 30 days. During a time-out period, you will not be able to log in or place any bets. Your account balance is preserved throughout the cooling-off period and will be available again when the time-out expires. No marketing communications will be sent during your time-out.
Self-Exclusion
If you feel that gambling is seriously affecting your life, self-exclusion allows you to close your tez88 account for an extended period — from 6 months up to 5 years, or permanently. Self-exclusion is an irreversible measure for its duration: your account will be fully suspended, all bonuses will be voided, and tez88 will remove your details from all marketing lists immediately. To request self-exclusion, contact our 24/7 live chat team.
Activity & Spend Tracker
Your tez88 account dashboard provides a full record of your betting activity, including total deposits, total wagers placed, net win/loss figures, and session durations over any selected date range. Reviewing this data regularly is one of the most effective ways to stay aware of your actual gambling spend and identify any patterns that may be a cause for concern before they become a serious issue.
24/7 Support Access
Our customer support team is available around the clock via live chat and email. If you are concerned about your own gambling behaviour or that of someone you know, do not hesitate to reach out. All responsible gaming conversations are handled with complete confidentiality and without judgement. Our team can activate any of the above protective measures instantly and point you towards professional help resources if needed.
Summary of Available Limits & Controls
| Tool | Options Available | Takes Effect | How to Activate | Status |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately on activation | Live chat or email support | Available |
| Session Time Limit | Custom duration in minutes/hours | From next login | Live chat or email support | Available |
| Time-Out (Cooling-Off) | 24h / 48h / 7 days / 30 days | Within minutes of request | Live chat | Available |
| Self-Exclusion | 6 months / 1yr / 2yr / 5yr / Permanent | Immediately on activation | Live chat — verified request | Available |
| Activity History Review | Full transaction and session history | Always accessible | Account dashboard | Available |
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise. Being aware of the warning signs — in yourself or in someone you care about — is the first step toward getting the right support.
Chasing Losses
Returning to gambling immediately after a loss with the intention of winning back the money you have lost, often resulting in larger and less considered bets.
Gambling Beyond Budget
Spending money on gambling that was intended for essential expenses such as rent, groceries, bills, or family needs — or borrowing money to fund gambling activity.
Loss of Time Awareness
Regularly losing track of how long you have been gambling, spending much more time on the platform than you originally intended, or neglecting work, sleep, or social commitments to gamble.
Concealing Your Gambling
Hiding the extent of your gambling activity from family members, friends, or colleagues, or becoming defensive or dishonest when the topic of gambling is raised.
Inability to Stop
Making repeated attempts to reduce or stop gambling but finding yourself unable to do so despite a genuine desire to change your behaviour.
Gambling to Escape
Using gambling as a primary way to escape from stress, anxiety, depression, relationship problems, or other emotional difficulties rather than as a form of entertainment.
Preoccupation with Gambling
Thinking about gambling constantly — replaying past bets, planning future sessions, or calculating how to fund your next deposit — even when you are not actively playing.
Emotional Distress After Losses
Experiencing significant anxiety, irritability, mood swings, or depression following gambling losses, or feeling a compulsion to gamble immediately to relieve those negative feelings.
Is Your Gaming
Under Control?
The questions on the right are designed to help you reflect honestly on your gambling habits. There are no right or wrong answers — this is a private exercise for your own self-awareness. Answer each question honestly.
If you answer "yes" to three or more of these questions, we strongly encourage you to speak with a member of the tez88 support team or consider activating one of our protective account controls.
Have you ever gambled more money than you originally intended to when you sat down to play?
Have you ever borrowed money or sold personal items in order to fund gambling activity?
Do you find yourself thinking about gambling frequently when you are engaged in other activities such as work, family time, or social events?
Have you made multiple unsuccessful attempts to reduce, limit, or stop your gambling behaviour?
Has gambling ever caused significant conflict in your relationships with family members, friends, or colleagues?
Do you feel restless, irritable, or anxious when you try to cut back or stop gambling?
Have you ever lied to a family member, friend, or employer about the amount of money you spend on gambling or the amount of time you spend gambling?
Do you regularly gamble to escape from personal problems, negative emotions, or stressful situations rather than purely for entertainment?
How to Take Action
If you believe that gambling is becoming a problem for you or for someone close to you, the most important thing you can do is take action today. The steps to the right outline how to get immediate support through tez88 and beyond.
All requests for protective account measures — including deposit limits, time-outs, and self-exclusion — are handled by our support team with complete confidentiality. There is no penalty for requesting these tools and no judgment involved. Our team genuinely wants to help.
Acknowledge the Concern
The first and most important step is to honestly acknowledge that gambling may be causing a problem in your life. This can be difficult to admit, but it is the foundation of all positive change. Use the self-assessment questions above as a starting point for honest reflection.
Contact tez88 Support
Reach out to our 24/7 live chat team and let them know you would like to discuss your account. Our support agents are trained to handle these conversations with sensitivity and can immediately activate a time-out, deposit limit reduction, or self-exclusion on your account — whichever is most appropriate for your situation.
Activate Protective Measures
Work with our support team to activate the right combination of account controls for your needs. For a short break, a time-out period of 7 to 30 days may be appropriate. If the concern is more serious, a 6-month or longer self-exclusion provides a more substantial period of distance from gambling activity.
Speak to a Professional
For ongoing support beyond account controls, we strongly encourage speaking with a qualified mental health or addiction support professional. Problem gambling is a recognised condition that responds well to professional therapy and structured support programmes. Reaching out to a professional is not a sign of weakness — it is a sign of genuine commitment to your own wellbeing.
Rebuild at Your Own Pace
Recovery from problem gambling is a personal journey that takes time. tez88 will support you throughout — including by honouring all self-exclusion and time-out requests without question. When and if you choose to return to the platform after a self-exclusion period, our team will be available to discuss reinstating your account and setting up responsible gaming controls from the outset.
Preventing Underage Gambling
tez88 takes the prevention of underage gambling extremely seriously. Our platform is strictly for adults aged 21 and above, and we have multiple safeguards in place to enforce this requirement.
Age Verification at Registration
Every new tez88 account holder is required to confirm their date of birth during the registration process. Date of birth verification is cross-checked against submitted identity documents as part of our standard KYC process. Accounts where age verification cannot be completed will be suspended until valid documentation is provided.
Mandatory KYC Verification
All tez88 accounts are required to complete Know Your Customer identity verification before withdrawals are processed. This involves submitting a government-issued photo ID such as a National ID card or passport. Accounts belonging to individuals under 21 will be immediately closed upon detection, with deposited funds returned to the original payment method.
Parental Control Guidance
We encourage all parents and guardians to take an active role in managing their children's internet access. If you share devices with minors in your household, please ensure that your tez88 account is protected with a strong, unique password that is not accessible to children, and that your device is secured when not in use. Log out of your account after every session on shared devices.
Reporting Underage Access
If you suspect that a person under the age of 21 has registered or is actively using a tez88 account, please report this to us immediately through live chat or by emailing [email protected]. All reports are treated with strict confidentiality and investigated without delay. We will take immediate action to close any account confirmed to belong to a minor.
Play Smart. Play Responsibly.
tez88 is here to provide an enjoyable, safe gaming experience for every player in Bangladesh. Explore our games with confidence, knowing that our full suite of responsible gaming tools is always available to keep you in control.